Real Human Support for Real-Life Problems
Whether you're a customer, vendor or introducer, our team is here to help. From questions about applications and agreements to technical support and account queries, you'll always speak to a real person who understands your business.

Have a Question?
If you need assistance, get a quick answer using our instant chat.
You can access our instant chat, located bottom right of your screen.
Or check out our FAQs for more details.
Frequently Asked Questions
Contact Us
If you need assistance, use any of the following points of contact:
Intercom
Available on our platform and our website, using Intercom one of the team will pick up any questions Vendors and Customers may have while using the platform and website.
If you have an enquiry your dedicated account manager should be your first point of contact. However, general enquiries can also be directed to info@equipal.co.
Phone
If you would like to speak to one of the team you can call us directly on 07947 540798.
Complaints Procedure
We appreciate your custom and it's important that you are satisfied with the service you receive from our platform.
All complaints are handled with care and will be reviewed by the MD.
Should you have any cause for complaint, please contact us in the first instance by email (info@equipal.co), phone (07947 540798) or in writing to equipal, Northway House, 257 Upper Street, N1 1RU. You will receive a full response within 5 working days.
Should you remain dissatisfied, we have an arbitration procedure in place that we can suggest.

