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Real Human Support for Real-Life Problems

Whether you're a customer, vendor or introducer, our team is here to help. From questions about applications and agreements to technical support and account queries, you'll always speak to a real person who understands your business.

Have a Question?

If you need assistance, get a quick answer using our instant chat.

You can access our instant chat, located bottom right of your screen.​

​Or check out our FAQs for more details.

Frequently Asked Questions

Contact Us

If you need assistance, use any of the following points of contact:

Intercom

Available on our platform and our website, using Intercom one of the team will pick up any questions Vendors and Customers may have while using the platform and website.

Email

If you have an enquiry your dedicated account manager should be your first point of contact. However, general enquiries can also be directed to info@equipal.co.

Phone

If you would like to speak to one of the team you can call us directly on 07947 540798.

Not looking for equipment right now?

Complaints Procedure

We appreciate your custom and it's important that you are satisfied with the service you receive from our platform.

All complaints are handled with care and will be reviewed by the MD.

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Should you have any cause for complaint, please contact us in the first instance by email (info@equipal.co), phone (07947 540798) or in writing to equipal, Northway House, 257 Upper Street, N1 1RU. You will receive a full response within 5 working days.

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Should you remain dissatisfied, we have an arbitration procedure in place that we can suggest.

Find us

Northway House 

257 Upper Street
London, N1 1RU
,

UK

Contact us

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© 2026 equipal® is a trading name of Barnsbury Road Finance Ltd. Companies House No. 10318487 VAT No. 349591458 - ICO registration No. ZA284955

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